Support
Software & System support is a key element when a customer chooses to work with a partner. We pride ourselves on having a very close working relationship with all of our customer and their team, with our main goal being that our customers use our implemented solutions effectively. We have a friendly, knowledgeable team who will go out of the way and always put you, the customers, first while giving you support.
Support Details
Reliable, everyday technical support included when you purchase software from PLM Central Ltd, helping you get the most from your investment.
What’s Included in Our Gold Support
Gold Support provides regular customer support on a 9×5 basis, as requested by the customer.
Customers receive access to our support portal to help manage support requests.
Customers can raise support calls and interact directly with our support team in accordance with our Terms & Conditions.
- Standard support when purchasing software from PLM Central Ltd.
- Regular customer support on a 9×5 basis, as requested.
- Access to the PLM Central support portal.
- Support calls handled in line with our Terms & Conditions.
Enhanced technical support for customers who require a higher level of assistance, proactive system care, and a more integrated support experience.
What’s Included in Our Platinum Support
Platinum Support is designed for customers who need additional assistance beyond standard support.
Services include regular system health checks and call centre integration.
Where required, we can work within the customer’s existing IT support infrastructure to provide a seamless and integrated service.
- Enhanced assistance for customers requiring additional support.
- Regular system health checks.
- Call centre integration.
- Support designed to integrate with your existing IT infrastructure.
A fully tailored support service built around your business, CAD and PLM systems, and individual operational requirements.
What’s Included in Our Bespoke Tailored Support
Bespoke support is designed around your specific business and technical requirements.
It is particularly suited to organisations where the administration and management of CAD and PLM servers present operational challenges.
Leave the technical complexity to our experts and enjoy greater peace of mind, with support for system maintenance and administration.
Server patching is included, and bundled system upgrade costs can be incorporated into the overall service costs.
- Support tailored to your business and technical requirements.
- Assistance with CAD and PLM server administration.
- Expert help with system maintenance and ongoing support.
- Inclusive server patching service.
- Option to include bundled system upgrade costs in the overall package.
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Contact
+44 (0)1923586270