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Service Lifecycle Management

Arbortext
Servigistics
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What is SLM?

Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations to maximise customer uptime.

APP is a necessity in the industry and has developed with a focus on automation and modernisation. It is the cutting-edge technology supporting the creation of advanced, automated publishing workflows. It has grown to an unrivalled toolset for complex publishing needs.

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The four stages of SLM

Connect

Engage with installed assets and customers: Monitor real-time performance and usage, forecast future events, and build a stronger relationship with the customer.

Orchestrate

Establish service workflows and information: Create customer engagement and operational processes, deliver essential service details and content, and define entitlements and associated commitments.

Execute

Fulfill work and customer commitments: Empower relevant stakeholders, optimize work execution and validation, and gather asset data.

Optimise

Forecast resource needs: Identify demand for personnel and parts, prepare the required resources and information, and ensure revenue alignment.

SLM Solution Selector

We offer time limited offers and extremely competitive prices for new and existing customers. In addition to highly competitive pricing, customers benefit from support, customer success, webinars, training resources, and ongoing technical guidance designed to maximise long term value.

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Arbortext

Floating License RRP £1,060/yr
Locked License RRP £340/yr
Registered User RRP £354/yr
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Servigistics

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SLM Products & Features 

Our Service Lifecycle Management solutions combine Arbortext IsoDraw for fast, accurate technical illustrations and Servigistics for optimising service supply chains. Explore each product below to see how they streamline documentation, reduce manual effort, and improve efficiency.

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Arbortext Isodraw

Arbortext Isodraw

Creates professional, CAD-linked illustrations quickly, using 2D and 3D platform functionality to produce accurate, reusable visuals for technical publications and product documentation.
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Servigistics

Servigistics

Optimises service supply chains with AI-driven forecasting, ensuring the right parts are available when and where needed to maximise efficiency and customer satisfaction.
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Benefits of SLM

Improved Service Accuracy

Ensures technical illustrations and documentation are precise, supporting maintenance and operations without errors.

Optimised Inventory Management

Delivers the right parts, in the right place, at the right time, reducing costs and downtime.

Faster Service Delivery

Streamlined workflows and automated processes accelerate maintenance, repairs, and support activities.

Enhanced Customer Satisfaction

Reliable service and clear, accurate documentation create better experiences and stronger loyalty.

Connected Service Operations

Integrates content, supply chain, and workflow data to strengthen the overall service lifecycle and digital thread.

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      +44 (0)1923586270

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      Retail & Fashion

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