Service Lifecycle Management
What is SLM?
Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations to maximise customer uptime.
APP is a necessity in the industry and has developed with a focus on automation and modernisation. It is the cutting-edge technology supporting the creation of advanced, automated publishing workflows. It has grown to an unrivalled toolset for complex publishing needs.
The Four Stages of SLM
A connected approach to Service Lifecycle Management, helping organisations connect, orchestrate, execute and optimise service operations across the complete service lifecycle.
Connect
Engage with installed assets and customers: Monitor real-time performance and usage, forecast future events, and build a stronger relationship with the customer.
Orchestrate
Establish service workflows and information: Create customer engagement and operational processes, deliver essential service details and content, and define entitlements and associated commitments.
Execute
Fulfill work and customer commitments: Empower relevant stakeholders, optimize work execution and validation, and gather asset data.
Optimise
Forecast resource needs: Identify demand for personnel and parts, prepare the required resources and information, and ensure revenue alignment.
SLM Products & Features
Our Service Lifecycle Management solutions combine Arbortext IsoDraw for fast, accurate technical illustrations and Servigistics for optimising service supply chains. Explore each product below to see how they streamline documentation, reduce manual effort, and improve efficiency.
Arbortext IsoDraw
Creates professional, CAD-linked illustrations quickly, using 2D and 3D platform functionality to produce accurate, reusable visuals for technical publications and product documentation.
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Servigistics
Optimises service supply chains with AI-driven forecasting, ensuring the right parts are available when and where needed to maximise efficiency and customer satisfaction.
Learn MoreSLM Solution Selector
We offer time limited offers and extremely competitive prices for new and existing customers. In addition to highly competitive pricing, customers benefit from support, customer success, webinars, training resources, and ongoing technical guidance designed to maximise long term value.
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Powerful authoring tools for creating, managing, and publishing complex technical documentation with PTC Arbortext.
Why buying PTC Arbortext from PLM Central Ltd is a smarter investment
Streamlined workflows designed to improve productivity and speed up content creation and publishing processes.
Locked licences provide dedicated access for a specific user or workstation.
Buying through PLM Central Ltd ensures expert support, correct licence setup, and better long-term value.
Advanced service lifecycle management tools for optimising parts, service operations, and aftermarket performance with PTC Servigistics.
Why Buying PTC Servigistics from PLM Central Ltd Is a Smarter Investment
Streamlined workflows designed to improve productivity, reduce costs, and enhance service planning and delivery.
Locked licences provide dedicated access for a specific user or workstation.
Buying through PLM Central Ltd ensures expert support, correct licence setup, and better long-term value.
Benefits of SLM
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