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ServiceMax

ServiceMax

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ServiceMax has transformed how field service operations are managed and delivered, enabling organisations to digitally plan, schedule, and execute service work before engineers ever arrive on site. With connected service workflows, organisations can simulate job requirements, optimise resources, and coordinate teams efficiently, helping to improve first-time fix rates and accelerate service delivery.

At PLM Central, we provide comprehensive field service management solutions built to support complex, asset-centric service organisations. We enable service teams to work with greater visibility, efficiency, and confidence, helping them deliver high-quality, reliable service outcomes in the field.

ServiceMax Features 

  • Unified service workspace combines work orders, instructions, and asset data in one place, improving visibility and traceability for technicians.
  • Guided workflows & automation uses rules and step-by-step guidance to standardise service execution and reduce manual errors.
  • PTC integration connects with PTC tools like Creo and PLM systems to keep engineering and service data aligned.
  • Reusable templates standardised templates and workflow blocks speed up service delivery and reduce repetitive setup.
  • Real-time analytics dashboards provide live insights into service performance, asset health, and key operational metrics.
Smart factory specialist using headset mic to communicate insights to engineers

ServiceMax Solution Selector

We offer time limited offers and extremely competitive prices for new and existing customers. In addition to highly competitive pricing, customers benefit from support, customer success, webinars, training resources, and ongoing technical guidance designed to maximise long term value.

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ServiceMax

Benefits of IoT

Improved Technician Efficiency

ServiceMax helps technicians work faster by giving them guided workflows and quick access to service data, reducing time spent searching for information.

Higher First Time Fix Rates

With complete asset history, instructions, and diagnostics available, technicians are better equipped to resolve issues on the first visit.

Reduced Operational Costs

Standardised processes and automation reduce rework, minimise errors, and lower overall service delivery costs.

Enhanced Asset Visibility

Real-time tracking of equipment status and service history helps organisations make more informed maintenance and support decisions.

Consistent Service Quality

Reusable templates and structured workflows ensure reliable, standardised service delivery across all teams and location.

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